Position Purpose: Provides the technical knowledge, expertise and judgment required to support the Sharp HealthCare (SHC) mission and scope of laboratory services. JOB RESPONSIBILITIES: Practices and Policies • Consistently complies with Sharp HealthCare practices, policies (e.g., attendance, patient safety), and procedures. Abides by ethical standards set in the Sharp HealthCare Commitment to Principles Handbook. Regulatory Requirements • Completes and maintains all regulatory requirements including licensing and certification, and other mandatory training within established time frames. Submits documentation 2 weeks prior to evaluation or as appropriate. Requirements may consist of, but are not limited to TB Testing, Safety Test, Compliance Training, HIPAA Training, Lic. and Certifi., other. Patient/Customer Satisfaction • This standard is mandatory for those employees who have direct patient contact and may only be measured using an entity, department, unit or specific question Press-Ganey score. A patient satisfaction or customer service standard may be developed for nondirect patient care employees at the managers discretion. Analytical testing procedures • Completes testing processes without error using written policies, procedures and other appropriate resources; identifies issues in policies or procedures. • SHC corporate commitment to compliance training principles are correctly and appropriately utilized when performing assigned procedures as written. • Performs and teaches new procedures and policies within acceptable training time intervals; meets department goals. • Documents activities and results consistently, thoroughly and legibly; proofreads and double checks own work to minimize errors. • Evaluates data for accuracy and verifies any questionable finding with thorough investigation and appropriate follow-through. • Performs or assists with pre-analytical (patient reception, sample collection, processing) and analytical procedures and demonstrates assessment of testing factors with regard to patient age and population specific groups. • Assures new staff is completely trained and competency is documented prior to performing tasks unsupervised. Equipment management • Utilizes all equipment (including phone, copier, fax,etc.), instruments, products, and other tools per manufacturer's and training instructions and according to established procedures. • Demonstrates competency and efficient use of all tool applications (IS, PC, other system/software) and equipment to produce the end product. • Performs required preventive and corrective maintenance on equipment/tools. • Reports and documents equipment/tool/reagent issues and failures. • Checks inventory expiration dates and demonstrates ability to evaluate consumables (reagent/supply) inventory to prevent shortages; alerts ordering personnel. • Removes defective equipment from use, documents problem, and notifies appropriate personnel for repair; verifies equipment inspections are up-to-date. Quality assurance • Performs assists and teaches pre-analytical, analytical, and post-analytical tests and processes by evaluating quality control systems, data, and outcomes. • Completes and assesses all QC procedures in place with indicated corrective action and resolution as needed. • Coordinates and completes processes in place to meet standards established to maintain quality testing. • Has knowledge of and reviews quality assurance indicators and monitors in place and works with the laboratory team to meet the established thresholds. • Completes daily position tasks within expected timeframes to meet QA indicator goal expectations. • Identifies errors and follows-through with investigation, correction, documentation, and notification to appropriate caregiver and lab leadership.
Set schedule: Tuesday-Saturday, 2000-0430